How are customs charges applied for parcels being sent to India?
ASOS has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. ASOS is not able to pay these charges for you or refund any of these charges.
How much will I need to pay for customs?
- When placing an order to India, you'll be notified of any customs charges once our carrier in the UK has received your parcel. They will notify you of the charges before they ship your parcel to your address.
- Once you're notified of any charges due on your parcel you'll have 10 days to make the payment. You'll receive an email with a secure link to pay via PayPal.
- As soon as payment has been received by our delivery partner, your parcel will be released and shipped to the delivery address you selected at the checkout.
- If payment has not been received after 10 days, the carrier will automatically return the parcel to ASOS and we'll issue a refund for your items once it arrives back at our UK warehouse. We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.