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Delivery

How are customs charges applied for orders sent to Brazil?

If you're placing an order for delivery to Brazil using our Standard Delivery service, you'll be notified of any customs charges before the parcel is shipped to Brazil.

How much will I need to pay for customs?

  • Our carrier will be notified of the amount that's due once they've received the parcel. As customs charges vary widely from country to country we're not able to predict what these charges will be.
  • To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order.
  •   You'll be notified of any charges due on your parcel and you'll have 10 days to make the payment. You'll be sent a bank transfer slip which will allow you to pay any charges due either using online banking or over the counter at your local bank.
  • As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.

What happens if I don't pay the customs charges?

If payment has not been received after 10 days, the carrier will automatically return the parcel to ASOS and we'll issue a refund for your items once it arrives back at our UK warehouse. We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.