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Delivery

How are customs applied for orders being sent to Indonesia?

If you're placing an order for delivery to Indonesia using our Standard Delivery service, you'll be notified of any customs charges before the parcel is shipped to Indonesia.

 How much will I need to pay for customs?

  • Our carrier will be notified of the amount that's due once they've received the parcel. As customs charges vary widely from country to country we're not able to predict what these charges will be.
  • To help avoid being surprised by any unexpected charges, we'd suggest contacting your local customs office before placing your order.
  •   You'll be notified of any charges due on your parcel and you'll have 7 days to make the payment. You'll receive an email with a secure link to pay via credit card.
  • As soon as payment has been received, your parcel will be released and shipped to the delivery address you selected at the checkout.

What happens if I don't pay the customs charges?

If payment has not been received after 7 days, the carrier will automatically return the parcel to ASOS and we'll issue a refund for your items once it arrives back at our UK warehouse. We're not able to reship a parcel that has been returned to us, so you'll need to place a new order if you still want the items.