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Can I have my parcel redirected to a different address?

For your security, we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted, our carrier will leave a card or send you an email notification advising how to arrange a redelivery or where you can pick up your parcel.

While changing the delivery address isn't possible after the order is placed, there are alternative delivery options you can arrange with some of our UK delivery partners, including delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on the delivery partner. 

You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner, or using the tracking number and the delivery partner's website or app.