Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet Explorer

Technical

Why can't I see the catwalk videos on the website?

If you're having trouble viewing the catwalk videos, make sure you have the latest version of Adobe Flash Player from www.adobe.com. You must have at least version 9 installed.

If after this you're still having problems, get in touch with our Customer Care Team and include:

  • As much detail as you can about the issue
  • Screenshots of any error message you get
  • Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
  • What you have done so far to try to resolve it

 

Please note, if you're viewing the ASOS website using an iPad, you won't be able to view the Catwalk videos. However, you can check out the videos on the mobile ASOS site from your mobile or iPad. Just visit asos.com and change the currency to AUD.

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.