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Why can't I see the catwalk videos on the website?

If you're having trouble viewing the catwalk videos, make sure you have the latest version of Adobe Flash Player from You must have at least version 9 installed.

If after this you're still having problems, get in touch with our Customer Care Team and include:

  • As much detail as you can about the issue
  • Screenshots of any error message you get
  • Which web browser you are using (e.g. Firefox, Chrome, Safari, etc.)
  • What you have done so far to try to resolve it


Please note, if you're viewing the ASOS website using an iPad, you won't be able to view the Catwalk videos. However, you can check out the videos on the mobile ASOS site from your mobile or iPad. Just visit and change the currency to AUD.

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS has no control over these sites and is not responsible for their content or availability.