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Technical

What should I do if I’m having problems with your mobile site?

We're sorry if you're having trouble with our mobile site. If our desktop site is appearing on your device instead of our mobile site, please click here.

Reached this page trying to access your Account?

You’ll need to check that your device clock is accurate – for security reasons, if your device clock is fast, you won’t be able to access your ‘My Account’ pages.

If you're still having issues, might be worth checking your internet connection to see if this resolves the issue. Just disable and re-enable your connection via Wi-Fi or airplane mode.

Most technical issues can be resolved by clearing your browser's cache and cookies. If you're not sure how to clear your mobile browser's cache and cookies, please see below:

iOS - Safari

If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select ‘Clear History' and Clear Cookies and Data'.

Once you've done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop.

iOS – Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right-hand corner (it's three lines one under the other). Select ‘Settings' and then ‘Privacy' on the next screen. You'll then see the options to clear your cache and cookies.

Once you've done this, simply close and reopen Chrome again and go to our website. You should now see our mobile site instead of desktop.

Android

If you're using an Android device, then with your browser open, press the Menu button. Select ‘Clear Browsing Data' and then ‘Privacy' on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser isn't listed, please check out your browser's support documents (you can usually find these online).