I'm having problems using your App
We're sorry if you're having an issue with our iOS or Android App.
If you're looking for a size guide, then you can find this on each product page underneath the 'add to bag' button.
If you're having login trouble, then we'd suggest double checking you're entering your password correctly without caps lock being on. If that doesn't work, you can also click ‘Forgotten password?' to reset it.
Most other issues can be resolved by simply closing the app and launching it again. You'll need to completely close the app rather than just put it to sleep. If you're unsure on how to do this, please follow the below steps:
Step 1: Double tap the home button on your iOS device and you should see all the apps you've got open appear side by side in a scrollable list.
Step 2: Once you've located the ASOS app just swipe it up to close it.
Step 1: Press and hold the home button on your Android device and you should see all the apps you've got open.
Step 2: Once you've located the ASOS app just swipe it to the right to close it. Next time you open the app you'll see the latest content on the homepage.