Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Edge

Returns & Refunds

What if I didn't put my returns note in with my return?

Haven’t you heard? ASOS have taken returns online! You’ll no longer receive a paper returns slip or returns label with your order – instead, you'll need to create your return through your ASOS account.

When you created your returns label via My Account, you were asked to select the items you’re returning and the reason you’re returning them to us. We’ll use this information to process a refund once the order reaches the warehouse. 

The warehouse will only be able to process a refund for the items you said you were sending back to us. 

Check out our Returns Policy for more information.