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Returns & Refunds

I've paid with 'Pay In 4 with Klarna' - how do returns work?

Returned items can take up to 21 business days to reach us and be processed by our warehouse. We'll send you an email as soon as we've completed your return.

For orders being delivered to an Australia Post 24/7 Parcel Locker, you have 28 days to return your order from the date it is received at the locker. 

What if I've returned my whole order?

If you've returned your whole order, then your invoice will be adjusted, and you'll receive a refund from Klarna within 10 business days for all payments you have made. Your refund will be issued back to your original payment method.

If you haven't paid all of your instalments, then the rest of your payments will be cancelled.

What if I've returned some items?

If you have returned some of your items, then your invoice will be adjusted to reflect what you have returned.

Any returns will reduce the outstanding balance from the last instalment which may get rid of an instalment or reduce the instalment costs.

An example of how a refund may be adjusted is:

  • Order total - $100
  • Initial instalment - $25
  • Return amount - $15
  • 2nd and 3rd instalment - $25 and 4th instalment - $10
  • If the refund amount was $25 then there wouldn't be a 4th instalment.

If you've paid more than the value of the items you have kept, then you'll receive a refund from Klarna within 10 business days for the difference.

Please bear in mind returning something to us costs $8.99 (AUD) - this charge will be deducted from your total refund amount.

If you have any questions about your Klarna account, please contact Klarna Customer Service by clicking here

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