Returns & Refunds
I've cancelled my order, when will my money be available again?
If you've cancelled your order through 'My Account', then we won't have taken any money for your order. We only take the money for an order once it's been sent to our warehouse to be packed up.
Step 1: Check the statusAs soon as you place the order, your payment provider will reserve the funds ready for us to take. Below is a breakdown of what would happen for each payment method.
- Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending or Reserved status'.
- Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account.
- Klarna - you'll receive an updated version of your Klarna invoice within 24 hours of the order being cancelled.
- Gift voucher - this will be locked back on to your account within 72 hours of the order being cancelled.
Step 2: Wait 10 business days
When you cancel the order the reserved funds will be made available to you again. This can take up to 10 business days depending on the payment provider and we're not able to speed up this process.
Step 3: Contact Us
If the funds have not been released after 10 business days then please get in touch with us by clicking 'Contact Us Now' on this page, and we'll look into it further for you.