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Returns & Refunds

Can I return items paid for with a Gift Voucher?

Of course! Your right to return an item is exactly the same regardless of the payment method you used.

If you paid for your whole order with a gift voucher and it's returned for a refund, you'll be issued with a replacement gift voucher once your return has been processed. The voucher amount will be credited back to your ASOS account ready for you to spend straight away.

If you paid with a combination of gift voucher and another payment method, we'll refund anything you for with the alternative payment method first and then the remaining amount will be credited to your ASOS account ready to be used immediately. 

You'll find your replacement gift voucher in your account under the 'Gift cards & vouchers' section and it'll have the same expiry date as your original voucher. Alternatively, if you're at the checkout click the arrow next to where it says 'Gift vouchers' and any gift vouchers credited to your account will show here.

 

Don't forget...

Our original gift voucher code will no longer work at the checkout if it was spent in full before your return.