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Payment, Promos & Gift Vouchers

What will happen with my refund if I’ve used a spend and save code?

Our promo codes have specific terms and conditions you have to meet to be able to apply them to your order - you can view them for each code separately.

Most of our codes require you to either buy a specific number of items or spend a specific amount for the discount to apply. If you place an order using such a code and then return an item that makes your order no longer meet the conditions of the promo code, the amount you're refunded may be adjusted or no refund will be given.

Below is an example of how a refund may be adjusted:

Code - $20 off a minimum $100 spend
Order total - $110
Returned item - $30

As the return brings the total spend under the minimum spend of $100, the refund will be adjusted to reflect this and the discount of $20 removed. This would mean a refund of $10 would be issued.  

If you've received an email saying one or more of your items are out of stock this may affect the refund you get back if you used a spend and save code. We thought the item was in stock when you placed the order. However, when we went to pack your order we realised the item was no longer available.

If the promo code terms and conditions have still been met after your return, you have nothing to worry about; but otherwise please keep them in mind when returning something.

Some Percentage promo codes will vary depending upon the products purchased and the promo code may apply a different discount to each item, e.g., '5% off item 1, 20% off item 2 and 50% off item 3', you'll see a breakdown of each discount at the checkout. If you need to make a return, you'll see this reflected in any refunds you may receive.

Please also bear in mind that subject to any exclusions that may apply (see our Returns Policy), returning something to us costs $8.99 (AUD) - this charge will be deducted from your total refund amount.

The refund amount you'll get will be outlined on the email we send to you.