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Payment, Promos & Gift Vouchers

I've lost my gift voucher, can you resend it to me?

If you've bought an ASOS gift voucher for yourself or as a present for someone else and you've lost or misplaced it here's what to do in order to try and get a replacement.

Step 1 - Check your emails

If you haven't received your gift voucher please check your junk or spam folder in case it's been routed there.

Step 2 - Contact us

Please get in touch with our Customer Care team via one of the options below, and they'll do their best to replace it for you.

Just one more thing before contacting:

  • When contacting us make sure you have the order number you received when you ordered the gift voucher or the email address registered to the account the voucher was ordered from.
  • Remember to also include the value of the gift voucher and the email address the gift voucher was sent to.