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Order Issues

What do I do if I receive a faulty item in my order?

We're really sorry if you've received a faulty item. 

Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' as your reason for return. 

Don't worry, you won't be charged for returning a faulty item on its own. If you're returning it together with other items, the standard charge may apply.

For more information on how to return, click here. If you're not able to create a return, please get in touch with Customer Care. 

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full. 

Please note: we're not able to send replacements for faulty items.