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Order Issues

The item I've received is incorrect. What shall I do?

We want to sort out any issues with incorrect items straight away, so please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.

Please fill in the section on the back of your delivery note to indicate that the item is incorrect and put the note in your parcel when you send it back.

Need to return something to us? Find out how on our returns option page. Don't worry, you won't be charged for returning an incorrect item on its own. If you're returning it together with other items, the standard charge may apply.
For more info, check out our Returns policy.

If you still want the order and your chosen items are still in stock, please order them through our website as normal.

The easiest way to do this is to log into 'My Account', view your original order, and then add the items to your shopping bag.