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Order Issues

I need to cancel my ASOS order, is this possible?

All orders placed with Afterpay can't be cancelled.

Orders placed with any other payment method can be cancelled within the following time frames: 

Express Delivery - 15 minutes for cancelling after completing your order.

Standard Delivery - 60 minutes for cancelling  after completing your order.

To cancel your order, just follow the following steps:

  1. Log into 'My Account'.
  2. Go to 'My Orders' 
  3. Click on the 'Cancel' button next to your order and select the reason of cancellation. If you've been successful you'll receive an email and the status will change to 'Cancelled'.

When you place an order with ASOS, the funds are reserved for us by your bank - we don't actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don't take the money however it may take up to 10 business days for your bank or card issuer to make your funds available to you again.

If the 'Cancel' button isn't available, it's too late for you or our Customer Care team to cancel your order. 

You can return your order to us once you've received it. For more information, check out our page on how to return your order back to us.