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Will I have to pay custom or duty charges on my order?

We cover all import duties on Australian orders. This should be done automatically but if you are charged keep a copy of the invoice and payment then get in touch with our Customer Care team. We will then happily refund these costs for you.

What if I'm ordering outside of Australia?

For other countries, customs or import charges will be charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs.

If you are a retail or wholesale customer ASOS will not be responsible for any Customs or Import duties.