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Delivery

How do deliveries work to New Zealand?

Delivery to New Zealand is available on our Standard and Express Delivery services. 

How does Standard Delivery work?

  • Your order will arrive within 7 business days* and will be delivered by Courier Post. Delivery is available Monday - Friday (excluding weekends and public holidays).
  • Standard Delivery costs NZD $7 or is free for orders over NZD $40.
  • We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.
  • Dependent on the carrier, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you're on holiday).

How does Express Delivery work?

  • Your order will arrive within 4 business days* if it's placed by 16:00 local time and will be delivered by DHL or SkyNet. Delivery is available Monday - Friday (excluding weekends and public holidays).
  • Express Delivery costs NZD $50.
  • We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.
  • Dependent on the carrier, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you're on holiday).

 

Just one more thing...

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.