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Delivery

How can I find your international delivery information?

Want delivery outside of Australia? We've got you covered with options available to nearly all over the world.* 

How much does shipping cost?

International shipping is charged on a flat rate basis, regardless of the weight of your order. We offer Standard and Express Delivery to most countries and you can find the available delivery options, prices and timeframes by clicking here.

Shipping costs will be shown on the checkout page when both the destination and delivery service are selected.

What delivery methods are available?

Standard and express delivery services are available for most countries that we ship to. Once you have entered the delivery address, you'll be able to see the available delivery services.

Tracking is available on some international Standard Delivery services and on all Express Delivery services. If your parcel is trackable you'll be able to use the tracking link in your shipping confirmation email for the latest updates.

Your order will be sent out via the most suitable carrier, dependent on size and weight.

Deliveries will not be made on public holidays. In this instance, please expect your order to arrive the next business day.

What happens on the day of the delivery?

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest selecting an address where someone will be available to receive your order. If no one is available then the carrier will leave notification of the attempted delivery with details on how you can receive the parcel.

Will I be charged customs?

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies and charges vary widely from country to country - we'd recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.


Just one more thing.....

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.